Fluffy Pops Refund Policy

Effective Date: July 23, 2026

At Fluffy Pops, we take pride in making fresh, high-quality pet ice cream. Due to the perishable nature of our products, we are unable to accept returns once an order has been delivered.

Refunds & Replacements

We will gladly offer a refund or replacement if:

• You received the wrong item.
• Your order arrived damaged, spoiled, or melted due to our error.
• Your order is incomplete.

To request a refund or replacement, please contact us within 24 hours of receiving your order. Include:

• Your order number.
• Clear photos of the product and packaging.
• A brief description of the issue.

Non-Refundable Situations

Refunds or replacements will not be provided for:

• Change of mind.
• Your pet does not like the product.
• Incorrect delivery information provided by the customer.
• Orders left unattended after delivery.
• Improper storage after the product has been delivered.

Order Cancellations

Orders may be cancelled before production begins. Once your order has been prepared or dispatched, it cannot be cancelled.

Refund Processing

Approved refunds will be processed using the original payment method within 5–10 business days, depending on your payment provider.

If you have any questions or concerns, please contact our customer support team. We are committed to ensuring every Fluffy Pops experience is a positive one.