Shipping policy

Fluffy Pops Shipping Policy

Effective Date: July 23, 2026

Thank you for shopping with Fluffy Pops! We are committed to delivering your pet's frozen treats safely and in the best possible condition.

Delivery Area

Fluffy Pops currently delivers within Kuala Lumpur (KL) only. Orders outside our delivery area cannot be fulfilled at this time.

Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.

Delivery

Delivery is available only to eligible addresses within Kuala Lumpur.
Delivery times may vary depending on traffic, weather, and courier availability.
Customers should ensure someone is available to receive the order.

Frozen Products

Our products are frozen and perishable. They are packed to help maintain their quality during transit. Please place your order in the freezer immediately upon delivery.

Incorrect Addresses

Customers are responsible for providing accurate delivery information. Fluffy Pops is not responsible for failed deliveries or additional charges due to incorrect or incomplete addresses.

Delivery Delays

Although we aim to deliver orders promptly, delays may occur due to traffic, weather, public holidays, or other circumstances beyond our control.

Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or compromised due to our error, please contact us within 24 hours of delivery with your order number, photos of the product and packaging, and a description of the issue. We will review your request and, where appropriate, provide a replacement or refund in accordance with our Refund Policy.