Terms of service

Fluffy Pops Terms of Service

Effective Date: July 23, 2026

Welcome to Fluffy Pops. By purchasing our products or using our website, you agree to the following Terms of Service.

1. Products

Fluffy Pops produces frozen treats intended for dogs. Our products are made using quality ingredients, but every pet is different. Please review the ingredient list before feeding your pet.

2. Pet Safety

Always supervise your pet while enjoying our products.
Introduce new treats gradually.
Do not feed our products to pets with known allergies to any listed ingredients.
If your pet experiences an adverse reaction, discontinue use immediately and consult a veterinarian.

3. Orders

All orders are subject to product availability and acceptance. We reserve the right to refuse or cancel any order due to pricing errors, stock shortages, suspected fraud, or other unforeseen circumstances.

4. Pricing

All prices are listed in Malaysian Ringgit (MYR) unless otherwise stated. Prices may change without prior notice.

5. Shipping & Delivery

Customers are responsible for providing accurate delivery information. Fluffy Pops is not responsible for delays or failed deliveries caused by incorrect addresses, recipient unavailability, or circumstances beyond our control.

6. Refunds

Refunds and replacements are governed by our Refund Policy. By placing an order, you agree to those terms.

7. Limitation of Liability

Fluffy Pops shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products. Customers are responsible for ensuring the products are suitable for their pet.

8. Intellectual Property

All Fluffy Pops branding, logos, product names, images, and website content are the property of Fluffy Pops and may not be copied, reproduced, or used without prior written permission.

9. Privacy

Any personal information collected during your purchase will be handled in accordance with our Privacy Policy and used only for processing orders, customer support, and improving our services.